The following are a list of frequently asked questions that pertain to the Gorilla 9-Series Cycle Alarm.
If you don't see an answer to your question contact tech support at 1-800-262-6267 or email: Jon@Gorilla-Auto.com
Q: Do you make an alarm for my bike?
A: Yes! Our Gorilla Alarms are easy to install, direct to battery alarms that will work on any Sport bike, Cruiser, Dual Sport or Scooter. As long as your bike has a 12 volt battery and space inside of the bike for the alarm (which is 2.75" Round x 1.5" Deep) it will work. We even have customers that have installed our alarms on ATVs!
Q: Where should I install my alarm?
A: This is where you get to be a little creative. We recommend installing the alarm in one of four places: The tail section/trunk, under the seat, behind the side covers, or within the front fairings.
We do NOT recommend mounting the alarm on the exterior of the bike or near any heat sources such as exhaust, engine case or radiators.
The new 9-Series alarm has an internal tilt sensor and can be mounted at any angle.
If you are having difficulties finding a place to install your alarm contact us: 1-800-262-6267
Q: I've installed my alarm per instructions…but it isn't working.
A: When first connected to power you have 10 seconds to program your remotes to the alarm. If you did not program them during that time, follow these steps:
Q: How do I set the Sensitivity on the Shock Sensor?
A: Follow these steps:
Q: I shut the Shock Sensor off. How do I re-activate it?
A: If you have de-activated the shock sensor by pressing the LOCK button 3 times it will only be disabled until you disarm the alarm that time. Once you arm the alarm after that the shock sensor will be active again.
Q: My alarm is having false alarms. What’s wrong?
A: A small number of alarm units from the first production had programming issues, which can cause the siren to trigger the tilt or shock sensor while the bike is at rest. These units will have a PASS code sticker with the number 1310/3.
If you are experiencing this issue, please contact Gorilla Cycle Alarm at 1-800-262-6267 and we will be happy to exchange your siren for a reprogrammed unit.
Q: I was able to program my 3-button remote, but not my 2-way pager. The display is working but it won't program with the alarm. What's wrong?
A: First, make sure the "battery saver" tab has been removed by opening the battery cover and pulling out the tab.
Both the 3-Button key fob remote and the Pager remote need to be programmed within the first 10 seconds of connecting power to the siren unit. If you did not do this you can disconnect power from the siren for 10-15 seconds to reset the unit and follow the programming instructions in the manual.
Our 2-way pager remote has a "button lock" feature. If you are experiencing this problem make sure your display doesn't show a "key" logo in the bottom right of the display. If it does, follow these steps:
If you would like to lock the buttons later, the steps are the same.
Q: I've lost my remote. How can I order a replacement?
A: Replacement remotes are available through Gorilla Cycle Alarm distributors and retailers. You can also contact Gorilla directly at 1-800-262-6267.