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9 Series Alarms Frequently Asked Questions
The following are a list of frequently asked questions that pertain to the Gorilla 9-Series Cycle Alarm.
If you don't see an answer to your question contact tech support at 1-800-262-6267 or email: Jon@Gorilla-Auto.com
Q: Do you make an alarm for my bike?
A: Yes! Our Gorilla Alarms are easy to install, direct to battery alarms that will work on any Sport bike, Cruiser, Dual Sport or Scooter. As long as your bike has a 12 volt battery and space inside of the bike for the alarm (which is 2.75" Round x 1.5" Deep) it will work. We even have customers that have installed our alarms on ATVs!
Q: Where should I install my alarm?
A: This is where you get to be a little creative. We recommend installing the alarm in one of four places: The tail section/trunk, under the seat, behind the side covers, or within the front fairings.
We do NOT recommend mounting the alarm on the exterior of the bike or near any heat sources such as exhaust, engine case or radiators.
The new 9-Series alarm has an internal tilt sensor and can be mounted at any angle.
If you are having difficulties finding a place to install your alarm contact us: 1-800-262-6267
Q: I've installed my alarm per instructions…but it isn't working.
A: When first connected to power you have 10 seconds to program your remotes to the alarm. If you did not program them during that time, follow these steps:
- Have your remote(s) ready.
- Disconnect the main harness plug on the alarm or negative lead to the alarm.
- Reconnect the harness plug or negative lead, and then press the 'LOCK' button on your remote within 10 seconds. You should hear one chirp from the alarm.
- If you have multiple remotes, press the LOCK button on the next remote within 5 seconds of programming the first. You should hear 2 chirps for your second remote, 3 chirps for your third. The alarm can learn up to 3 remotes.
- Wait 10-seconds for the alarm to leave the programming mode.
- Press the lock button to arm the alarm. Your alarm will chirp once and the LED will flash to show it is armed and ready to use.
Q: How do I set the Sensitivity on the Shock Sensor?
A: Follow these steps:
- Within 5-seconds of disarming alarm, press & hold the 'F' button for 3 seconds. You will hear a beep.
- Then press the UNLOCK button to scroll through 7 sensitivity levels. The levels are tones from high to low. The chirp sound means the shock sensor is de-activated.
- You can test the sensitivity of each level in this mode. The alarm will chirp when you tap the bike hard enough to trigger the alarm.
- When you have selected the proper level, press and hold the 'F' button until the alarm beeps twice.
Q: I shut the Shock Sensor off. How do I re-activate it?
A: If you have de-activated the shock sensor by pressing the LOCK button 3 times it will only be disabled until you disarm the alarm that time. Once you arm the alarm after that the shock sensor will be active again.
Q: My alarm is having false alarms. What’s wrong?
A: A small number of alarm units from the first production had programming issues, which can cause the siren to trigger the tilt or shock sensor while the bike is at rest. These units will have a PASS code sticker with the number 1310/3.
If you are experiencing this issue, please contact Gorilla Cycle Alarm at 1-800-262-6267 and we will be happy to exchange your siren for a reprogrammed unit.
Q: I was able to program my 3-button remote, but not my 2-way pager. The display is working but it won't program with the alarm. What's wrong?
A: First, make sure the "battery saver" tab has been removed by opening the battery cover and pulling out the tab.
Both the 3-Button key fob remote and the Pager remote need to be programmed within the first 10 seconds of connecting power to the siren unit. If you did not do this you can disconnect power from the siren for 10-15 seconds to reset the unit and follow the programming instructions in the manual.
Our 2-way pager remote has a "button lock" feature. If you are experiencing this problem make sure your display doesn't show a "key" logo in the bottom right of the display. If it does, follow these steps:
- Press the orange SET button on the side of the pager once.
- Within 2 seconds press and hold the lock button for 3 seconds. The "key" logo should disappear.
If you would like to lock the buttons later, the steps are the same.
Q: I've lost my remote. How can I order a replacement?
A: Replacement remotes are available through Gorilla Cycle Alarm distributors and retailers. You can also contact Gorilla directly at 1-800-262-6267.
